These Terms and Conditions apply to:
the use of www.dropshopnow.co.uk (the “website”); and ordering any products through this website or app.
Please review these Terms and Conditions and all related policies and terms before using this website.
We handle your Personal Data in accordance with our Privacy Policy.
By using and accessing the website you agree to be bound by the Site Terms and all applicable law. You agreed with these Site Terms the first time you accessed this website from a particular computer or device, and confirm your agreement each time you use this website. If you do not have the authority to agree to or accept these Site Terms, you may not use or access this website.
The links below provide detailed information about our Site Terms. Please read them carefully:
Definitions and Interpretation
In the Site Terms:
"You" and "Your" means the person ordering products through Dropshop trading as Smarter Tech Limited, who must be over 18 years of age and have legally capable of entering into binding contracts with the Convenience Stores which are supplying the products. "Dropshop" or "We" or "Us" or "Our" means Smarter Tech Limited whose registered office at 61 Dens Road, Dundee, Scotland, DD3 7HZ
"Site" or "Website" means Our Website at https://www.dropshopnow.co.uk & app "Cookies" are small text files stored on your computer.
"Personal Data" means data that identifies an individual or that can be reasonably associated with a specific person or entity, such as a name, contact information, telephone number, Internet (IP) address, and information about an individual’s purchases and online shopping; "Site Materials" means all materials on the website including, but without limitation to, trademarks, design, product description, HTML text, graphics, other files, photographs, codes, software layout, designs forms and the selection and arrangement thereof;
Terms of use
This section explains how You are allowed to access and use the Site.
Use of and access to the Site
From time to time it will be necessary for Us to carry out maintenance on the Site which may result in occasional periods of downtime.
We can't promise that the Site will be uninterrupted or error-free or that defects in the Site will be corrected.
You can use the Site to browse and order products and to manage your account with Us but not for any other purpose.
You must not use Your Dropshop email/username and password combination to access the Site, or any part of the Site from anyone else's site. That is because access to the Site by commercial organisations, whether or not acting on behalf of Our customers, is strictly prohibited. Content of the Site We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the Site, we make no representations, warranties or guarantees, that the content on the Site is accurate, complete or up-to-date. We do not guarantee that the Site, or any content on it, will be free from errors or omissions.
All rights, including without limitation any intellectual property rights, in any data on the Site, or any part of the Site, provided by Us or You, or any third party, such as for example Your shopping list (the Data) will automatically be owned by Dropshop. You agree that You are not allowed to use the Data, or permit any third party to use it, without Our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us. You are responsible for configuring Your information technology, computer programmes and platform in order to access the Site. You should use Your own virus protection software. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately. Non Dropshop Websites
Sometimes to help You in Your shopping experience, We may include links to other non Dropshop websites. As You would expect, D is not responsible for the content of those websites. Governing Law
These terms of use are subject to Scottish law and the exclusive jurisdiction of the Scottish courts.
Changes to these Terms
If We make any changes to these terms of use We will let You know as soon as possible by posting the changes on Our Site. Terms of Sale Product Orders We provide a way for you to communicate your orders (“Order” or Orders”) for products (“Product” or “Products”) to convenience stores in Scotland (“Store” or “Stores”) displayed on the Website. The legal contract for the supply and purchase of Products is between you and the Store that you place your Order with and we conclude the sale of Products on behalf of, and as commercial agent for, the Stores in all cases. Supply of Alcohol, cigarettes and other smoking products
You acknowledge and agree that it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol in the UK, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products in the UK on behalf of any person who is under the age of 18. Should your Order include any alcohol, cigarettes or other smoking products, you will be asked to provide proof of your age on delivery of your Order. If you are unable to provide proof that you are aged 18 or over to the satisfaction of your chosen Store, or if the Store reasonably believes that the alcohol, cigarettes or other smoking products you have ordered have been bought by you on behalf of someone under the age of 18, the Store reserves the right not to complete the delivery of the alcohol, cigarettes or other smoking products to you. Making and processing an Order
Once You have selected the Products You wish to order from the menu of your chosen Store and provided the other required information, You will be given the opportunity to submit Your Order by clicking or selecting the "place my order" or similar button. It is important that You check all the information that You enter and correct any errors before clicking or selecting this button; once You do so You will be entering into a contract with the Store and errors cannot be corrected (subject to paragraph 4.2. below). Once You have submitted Your Order and Your payment has been authorised, You will not be entitled to change or cancel Your Order, nor will you be entitled to a refund (please refer to paragraphs 4.4 and 5.6 for details of the process relating to rejected Orders and refunding of payment). If you wish to change or cancel your Order, you may contact our Customer Care team as described in paragraph 6.3 and they will attempt to contact the Store in order to communicate your requests. However, there is no guarantee that we will be able to reach the Store.
If an Order you make is not authorised, Your Order will not be processed or communicated to the relevant Store.
On receipt of Your Order, We will send it to the relevant Store and will notify You by email that Your Order has been received and is being processed. Please note that any confirmation page that You may see on the Website and any Order confirmation e-mail that You may receive each confirm that You have a contract for the sale of Products with a Store but does not necessarily mean that Your Order will be fulfilled by the Store. We encourage all Stores to communicate any rejection promptly, and we will notify You (generally by email) as soon as reasonably practicable if a Store rejects Your Order. Stores have the ability to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. In doing so, Store will be in breach of their agreement with you and any payment made in respect of the order will be returned to You in accordance with paragraph 5.6 below. Estimated times for deliveries are provided by the Stores and are only estimates. Neither We nor the Stores guarantee that Orders will be delivered within the estimated times. For the avoidance of doubt, any orders processed by Dropshop through the Website are processed by Dropshop in its capacity as commercial agent of the relevant Store.
Price and Payment
Prices will be as quoted on the Website and include VAT. The prices may exclude delivery costs and any administration or service charge imposed by the Store. These will be added to the total amount due where applicable. If we discover an error in the price of goods ordered, we will inform you as soon as possible (e.g. prior to the products being despatched). If the correct price for an Order is higher than the price stated on the Website, we will usually contact you before the relevant Order is delivered In such an event, neither we nor the relevant Store is under any obligation to ensure that the Order is provided to You at the incorrect lower price or to compensate You in respect of incorrect pricing. Payment for Orders must be made by an accepted credit or debit card through the Website or in cash to the Store at the point of delivery to you. If you pay by credit or debit card, you may be required to show the card to the Store at the time of delivery as proof of identification and so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to Your credit or debit card.
Because of standard banking procedures, once You have submitted an Order that You are paying for by credit or debit card and Your payment has been authorised, Your bank or card issuer will "ring-fence" the full amount of Your Order. If Your Order is subsequently rejected by the Store (as described in paragraph 3.3.2 above) or cancelled for any other reason, Your bank or card issuer will not transfer the funds for the Order to the Store, and will instead release the relevant amount back into Your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither We nor the relevant Store will be responsible or liable to You in relation to this delay by Your bank or card issuer in the release of funds back into Your account.
Customer Care
Our Customer Care team will try to assist you where possible if You have any problems with your Order. You can contact our Customer Care team by email: accounts@dropshopnow.co.uk
In the event that you are dissatisfied with the quality of any Products or the service provided by a Store, please consider providing feedback in the form of ratings, comments and reviews on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process. If you are dissatisfied with the quality of any Products or the service provided by a Store and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Store directly to lodge your complaint and, where appropriate, follow the Store's own complaint procedures
Reviews
Other than personally identifiable information, which is covered under our Privacy Notice, any material you post, upload or transmit or upload to the Website (including without limitation Reviews) Visitor Material will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes. You represent and warrant that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 3.6.3 to 3.6.4 below. You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that: breaches any applicable local, national or international law;
is unlawful or fraudulent; amounts to unauthorised advertising; or contains viruses or any other harmful programs
Any Reviews that you submit through the Website must not:
contain any defamatory, obscene or offensive material;
promote violence or discrimination; infringe the intellectual property rights of another person; breach any legal duty owed to a third party (such as a duty of confidence); promote illegal activity or invade another\'s privacy;
give the impression that they originate from us; or be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in paragraphs 3.6.3 and 3.6.4 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 3.6.3 or 3.6.4 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.
The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
Any images of food displayed on the Website are provided as a design feature of the Website only and may not be either (a) an image of food prepared or produced by the Store from which you choose to order; or (b) representative of the food you receive from a Store.
You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Store or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 3.
You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 3.6.3 or 3.6.4 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
Links to and from third party websites Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk. You may link to the Website's homepage (www.dropshopnow.co.uk), provided that: you do so in a fair and legal way which does not damage or take advantage of our reputation; you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists; any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 9 (Visitor Materials and Reviews)); we have the right to withdraw linking permission at any time and for any reason.
Disclaimers
While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the functionality, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material. The legal contract for the supply and purchase of Products is between you and the Store that you place your Order with. We have no control over the actions or omissions of any Stores. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website: We do not give any undertaking that the Products ordered from any Store through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties. Estimated times for deliveries and collections are provided by the Stores and are only estimates. Neither we nor the Stores guarantee that Orders will be delivered or will be available for collection within the estimated times. The foregoing disclaimers do not affect your statutory rights against any Store.
Liability
Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
Subject to clause 3.9.1, we will under no circumstances whatever be liable to you, whether in contract, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Website (including the use, inability to use or the results of use of the Website) for:
any loss of profits, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss.
Termination
We may terminate or suspend Your right to use the Website immediately by notifying You in writing (including by email) if we believe in our sole discretion that you have breached any material terms of these Website Terms. Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, epidemic or pandemic, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event. Governing Law and Jurisdiction
These Website Terms are subject to Scottish law and the exclusive jurisdiction of the Scottish courts. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Website Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.